To get the overview of how we have done in selected areas, our performance is measured by the indicators below and progress is tracked against these indicators.

Performance

Citizenship Key indicator  2011 2012 2013 2014 2015 Target
Sustainable Living in Buildings Demonstration Buildings with Active House Radar Diagram
N/A
5
15
22
24

Fair competition  Management compliance with Annual Management Declaration (annual signature confirmation)
100%
100%
100%
100%
100%
100%

Products and services Key indicator  2011 2012 2013 2014 2015 Target
Product quality  Production sites certified according to ISO 9001
100%
100%
100%
100%
100%
100%

Product recalls or warnings
1 warning
0
0
0
0
0

Customers and business partners  Key indicator  2011 2012 2013 2014 2015 Target
Customer interaction Reputation on RepTrak TM Pulse Score (Reputation amongst our customers)
78
79
78
78
76
75-80
Supply chain Product related suppliers signing our Code of Conduct
90%
97%
97%
99%
98%
97%

Sourced wood from FSC or PEFC certification 
90%
95%
97%
96%
96%
2015:
min. 95%;
long term
min. 99%

Sourced wood from controlled sources
10%
5%
3%
4%
4%

Sourced wood from non-controlled sources
0%
0%
0%
0%
0%

Anti-corruption  Senior managers completing the VELUX Anti-corruption e-learning course
N/A
88%
90%
98%
99%
95%

Organisational behavior Key indicator  2011 2012 2013 2014 2015 Target
Health and safety Accidents per 1 million hours (production workers)
2.8
3.9
2.4
0.9
2.2
1.3

Lost hours due to accidents per 1000 working hours (production workers)
0.6
0.8
0.3
0.2
0.5
0.3

Production sites certified according to OHSAS 18001
100%
100%
100%
100%
100%
100%

Environment  CO2 reduction since 2007 (emissions in tons)
15%
(112,000)
12.5%
(115,000)
20%
(106,000)
29%
(93,000)
29%
(93,000)
Long term
target: 50%
(66,000 tons)
in 2020

Production sites certified according to ISO14001
100%
100%
100%
100%
100%
100%

About the report

This is the VELUX Group’s fifth annual Corporate Responsibility Report.

Purpose of the report 

The purpose of the VELUX Corporate Responsibility Report is to provide stakeholders with an overall transparent, fair and balanced picture of the VELUX Group as a Model Company, which is the foundation of how we work with Corporate Responsibility. Corporate Responsibility reporting is a journey and we believe we are making good progress towards achieving the purpose of the report. 

Target groups

The Corporate Responsibility Report is targeted at our international customers, politicians and authorities, interest groups, journalists, CR professionals, as well as current and potential employees globally. 

Scope 

Unless otherwise stated, the data and reporting relates to the entire VELUX Group, i.e. production sites, distribution centres, administration and sales offices. Suppliers and other third parties are included only in the specific reporting on business partners. The report covers the 2015 calendar year. 

Reporting principles 

The report was compiled using the principles of the Global Reporting Initiative (GRI), Sustainability Reporting Guideline as guidance. 

Stakeholder analysis 

The topics that are important for us to report on to our audience were identified through a number of activities. Most of these activities are part of daily operations and reflect an understanding of and response to stakeholder concerns. Other activities were conducted with the purpose of developing the understanding of our Corporate Responsibility performance. These include surveys and benchmark studies. 

Defining key issues 

To define our most important areas in Corporate Responsibility, we have identified the issues ‒ based on where the organisation has economic, environmental and social impacts ‒ that significantly impact the success of our business and are of great importance to our stakeholders. This includes risk management, legal matters and market prediction as well as an assessment of Corporate Responsibility in relation to our business strategy. 

Data processing  

The environmental and health and safety data in the report was collected, compiled and validated by the VELUX Group’s HS&E function, the human resource data by the VELUX Group’s Human Resource function. Data on anti-corruption and anti-competitive behaviour has been collected by the relevant internal issue owners, whereas brand and satisfaction tracking was carried out by an external party. The data is collected annually according to a fixed reporting procedure. Data was compiled for the calendar year 2015 as end-of-the-year data with the exception of brand and satisfaction tracking, which was compiled during the year.

In 2015, there have been two major updates on the Carbon Footprint accounting. The influence of weather (cold/warm year) on heating energy consumption has been neutralised by using degree day corrected figures. To present a more accurate and detailed Carbon Footprint, we are now using a national CO2 equivalent of energy conversion factors for all factories. The changes have resulted in recalculation of VELUX Group emissions between 2007 and 2015.